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Homecoming mums and garters are custom made to fit each individual's wants, needs, and likes. 

Since each mum and/or garter is created for one individual person and typically cannot be resold to another person, there is a NO REFUNDS & NO RETURNS policy in place, with some exceptions in place for certain scenarios. (This is also stated on my Facebook page, order form, and invoices I send out when it is time to make payment.)

These terms and conditions are agreed to and confirmed upon once you have made your payment.

​I send progress pictures to you after each major part of the mum/garter has been completed (the crown, the skirt) and then I send a picture of the mum completed to confirm everything is correct via Facebook message or text message, depending on which option you choose whenever we discuss your homecoming mum/garter. Pictures that are sent are not edited in any way. They are taken with my phone either with or without a flash. When I am really busy I can not send progress pictures right away. Please be patient at those times, Pictures will be sent as soon as I have free time to do so. If you message me and I do not reply right away, that means I am busy working at the moment, with a customer, or driving to meet up with someone to deliver a mum, or have a customer over picking up a mum..

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 Because I send progress pictures and you confirm everything is correct before pickup/delivery, this also enforces my our no refunds and no refunds policy.

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The only exceptions to the No Refund Policy is if you are doing a payment plan or if you had paid well in advance & the work on your mum/garter happen to not have begun yet.

 

Upon the start of your payment plan, there is a 50% non-refundable deposit required unless otherwise discussed and specified. This is in place for reserving your spot and the time. If the order is canceled for any reason during a payment plan, the deposit that was paid will NOT be refunded. However if any other payments were made after the deposit and the order is canceled those payments after the deposit will be refunded since the mum/garter has not been worked on yet, as the full payment is required before work on the order even begins.

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If you paid in full well in advance and the work has not begun yet on your mum/garter yet and the order must be canceled for some reason, a non-refundable deposit will be held with the remaining amount being refunded back to you. The non-refundable deposit in this specific case will be 35% of the total cost of the order.